Shipping & Returns

SHIPPING:

Shipping & handling rate stated is for continuous 48 States only. Buyers MUST provide us a valid street address; we will not ship to P.O. Boxes, APO, or FPO Addresses. Items will usually be shipped within the next business day, but please allow up to 5 business days. Buyers must agree to repay S&H if item is returned due to failed / undeliverable delivery. We also provide expedited shipping services, please Contact Us for additional shipping rate. Our shipping charge does not only cover shipping, it also covers handling and packaging cost. Please note that our warehouse is not open to the public and therefore, we do not allow customer pick-ups. Standard shipping via UPS Ground delivery usually takes between 3 to 5 business days, but please allow up to 14 days. We will send you an email with the tracking number so you can track the progress of your package at UPS. Please note that we assign tracking numbers before the carrier actually picks up your shipment. Tracking links may take up to 24 hours to be activated within the carrier's system.

• Free Shipping offer is for a limited time only. Endless Sonata reserves the right to end or change this offer at any time.
• Free Shipping offer excludes shipments for Exchange items if customer ordered with wrong information thus causing us to ship more than one item.
• For Returned item with Free Shipping offer, we will deduct the Shipping and Handling from the refund amount to cover our shipping cost.
• Free Shipping offer is only applicable to shipments to the lower 48 states.

Shipping Rates:

$69.99 for CCO-100 - CCO-500

$79.99 for CCO-600

$39.99 for Saxophone, Trombone, Drum Set, and CVN-600 Violin

$19.99 for Child Guitar (32" or smaller)

All other musical instruments and violin cases will be charged $29.99.

RETURNS POLICY:

We guarantee all our items to be as described and 100% customer satisfaction guaranteed. If a refund is desired, please email us to obtain a Return Merchandise Authorization (RMA) number. Please note that you will be responsible for return shipping costs (to our warehouse) when returning your merchandise. An RMA Number MUST accompany all returns. You must return the item via insured post in its original packaging and condition within 14 days of receipt for a refund. S/H and Oversize item charge are not refundable. For orders with Free Shipping, we will deduct an amount (See rates above) from the refund amount to cover the Shipping and Handling costs. No exceptions. In the event your merchandise is returned in any other condition, we will refund the item price (shipping and handling is not refundable) minus a 30% restocking fee if any of the following occurs (at our sole discretion):

• The merchandise is not returned in it's original packaging and condition
• The merchandise is returned after 14 days of delivery (will be considered as Used item)
• The merchandise has broken parts. (Strings, bridge, tuner, bow, etc.)
• The merchandise is otherwise considered non-resalable, or must be sold as "used".

All returned products are thoroughly tested before a refund is issued. Endless Sonata will refund the purchase price minus the S/H to you within 14 days of the receipt of returned goods.

Returns will not be accepted after 30 days of delivery, regardless of reason.

All returns must be returned to Endless Sonata postage paid regardless of reason.

EXCHANGE:

If you received the item damaged during transit, please notify us within 24 hours of receipt, we will arrange the replacement for you. If the customer does not report any discrepancies on package within 24 hours time frame, we will not replace any missing parts or accessories.

If after ordering an item you discover it is not suitable or ordered in error, you may return it for an exchange, you will be responsible for the return shipping cost and we will charge the shipping and credit or debit any difference in value on the goods. Please see above rates for the Shipping and Handling Fee for resending the exchange item. If you have any concerns or questions in regards to our shipping and returns policy, please Contact Us before purchasing.