Frequently Asked Questions

Table of Contents

General
Cello
Clarinet
Flute
Trombone
Trumpet
Viola
Violin

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General

Is it safe to shop in your store?
What forms of payment do you accept?
Do I need a PayPal account to place order?
What should I do if I want to buy bulk?
How do you guys charge shipping and handling?
Do you ship to Alaska, Hawaii and Puerto Rico?
Can you ship to my P.O.Box, APO, FPO, or International Address?
Can I have my order shipped to an address other than the billing address?
Do you guarantee that an order will ship out the same day it is placed?
Do you charge sales tax on your products?
How can I check the status on my order?
I never received confirmation of my order. What do I do?
My order arrived damaged, what do I do?
Terminology

Is it safe to shop in your store?
Yes, we have installed the SSL certification for all transactions, while you make a purchase and process to checkout, all your information will be protected by the SSL. All the billing information will be encrypted and sent by secure networks only.
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What forms of payment do you accept?
We accept the following forms of payment:
- Visa
- MasterCard
- American Express
- Discover

We hope to start accepting PayPal and have it fully integrated to out site. As of the moment, we do have the ability to accept PayPal.
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Do I need a PayPal account to place order?
No, you don't. We accept all major credit cards and paypal. All credit card orders will be transferred to a secure page for the order processing, you don't need to sign up for a PayPal account to process credit card orders.
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What should I do if I want to buy bulk?
If you or an organization you belong too wants to buy bulk, we would be glad to help. Please e-mail us or call us and we can discuss what we can do for you. Please use the contact us page prior to your order. We will also provide larger discounts for those who are buying bulk.
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How do you guys charge shipping and handling?
Endless Sonata is proud to ship via UPS Ground which offers package tracking. You will receive a tracking number once your order has been shipped via email. Please check our Shipping Policy for details. For expedited shipping, please contact us prior to the order or as soon as possible after the order. There will be an additional charge.
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Do you ship to Alaska, Hawaii and Puerto Rico?
All domestic orders to be shipped anywhere other than the 48 continental states will need to contact us before placing their order, additional charges will be applied.
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Can you ship to my P.O.Box, APO, FPO, and International Address?
Yes, but additional charges will be applied. Please contact us for shipping rate.
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Can I have my order shipped to an address other than the billing address?
Yes, in most cases. When an order is ship to a different address than the billing address, we require that all the credit card information to be verified with the issuing bank. This policy protects all parties from unauthorized card use. Contact your credit card company and let them know that you would like to add an alternate or authorized address. If your credit card company does not allow this, simply have them list the address in your account notes or memo area. This will help avoid unnecessary delays in processing your order.
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Do you guarantee that an order will ship out the same day it is placed?
Orders must be placed and paid for by 3:00 PM Pacific Time to be processed the same day. Most orders placed by that cut-off time will be shipped that day. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. Some circumstances may prevent an order from being processed on the same day. We will let you know if there are any such delays. Some orders that are held for verification, may cause a slight delay in shipping your order to you.
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Do you charge sales tax on your products?
The only state for which we must charge sales tax is California. If you are shipping item to this state, you will be charged the local sales tax rate of 7.75%.
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How can I check the status on my order?
You can track your order online by logging in your account. After your order is shipped, we will e-mail you the UPS tracking number.
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I never received confirmation of my order. What do I do?
Please contact us to verify that we have your correct email address on file. Our Customer Service representative will be happy to check on the status of your order, and provide you with any tracking information available.
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My order arrived damaged, what do I do?
If you received your order damaged, please contact us within 24 hrs after your package has been delivered. Please hold on to the damaged merchandise, the box, and all the packing material. The shipper will determine who is at fault for the damages and will contact us with the outcome.
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Reference Guide:

Endless [end-lis] adj.
Having or seeming to have no end, limit, or conclusion; boundless; infinite; interminable; incessant

Sonata [suh-nah-tuh] n.
A musical composition for one or two instruments, usually in three or four movements. The sonata of the classic era in music had a definite arrangement for its movements: the first and fourth had a fast tempo, the second had a slow tempo, and the third was in either playful style (a “scherzo”) or in dance form (a “minuet”).

Lacquer [lak-er] n.
A protective coating consisting of a resin, cellulose ester, or both, dissolved in a volatile solvent, sometimes with pigment added.

Ebony [eb-uh-nee] n.
A hard, heavy, durable wood, most highly prized when black, from various tropical trees of the genus Diospyros, as D. ebenum.

Ebonized [eb-uh-nahyz] v.
Most commonly used to describe a hard wood that is dyed or stained dark black to give it the look of ebony. It is sometimes mistakenly used for woods that are painted black, an inferior way of treating the wood.

Ebonite [eb-uh-nahyt] n.
A hard non resilient rubber formed by vulcanizing natural rubber.
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